About the Role
We are looking for an EPM Support Specialist with 3+ years of hands-on experience supporting Endpoint Privileged Management (EPM) platforms across Windows, Unix/Linux, and database environments. The role focuses on L2/L3 support, troubleshooting policy/agent issues, enabling RBAC adoption, assisting deployments, and providing user enablement across global teams.

What You'll Do
• Provide L2/L3 support for EPM platforms and endpoint agents in production.
• Monitor EPM agent health, connectivity, and compliance; proactively remediate failures.
• Troubleshoot privilege elevation failures, policy conflicts, install/upgrade issues, and performance problems.
• Maintain SOPs, runbooks, and support documentation; contribute to RCA and problem management.
• Assist deployment teams in rolling out EPM across Windows, Linux/Unix, and database environments.
• Support pilot onboarding, phased deployments, testing, and post-deployment stabilization.
• Collaborate with infra, DBA, IAM, Security, and application teams to validate requirements and resolve issues.
• Escalate complex issues to vendors such as CyberArk or BeyondTrust.
• Support RBAC onboarding, role mapping, and migration from local admin to least-privilege elevation.
• Assist with policy updates, rule tuning, reporting, and platform/agent upgrades.
• Develop automation for onboarding, policy tasks, exception handling, and reporting (PowerShell/Python/Bash).
• Provide global user support, training, and enablement materials for EPM usage and access workflows.

What You Bring
• 3+ years in EPM/PAM/endpoint security or IAM support roles.
• Hands-on experience with sudo and alternative *nix privilege controls.
• Exposure to CyberArk EPM and/or BeyondTrust PMUL.
• Working knowledge of Windows and Linux/Unix admin fundamentals.
• Knowledge of privileged access requirements in DB platforms (Oracle/MSSQL/MySQL).
• Understanding of RBAC and least-privilege concepts.
• Strong troubleshooting and stakeholder communication skills.
Nice to Have
• Experience with ITSM tools (Incident, Problem, Change).
• Experience creating SOPs, runbooks, and delivering training.
• Basic understanding of endpoint management, patching, or EDR tools.

About Simeio and What We Do
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - [email protected].
Thank you

About Your Application
We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other opening

 

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.