IAM Ops Manager

United States
Full Time
Experienced

IAM Operations Manager (Contract)

We are seeking an experienced IAM Operations Manager to oversee the operational health, service delivery, and continuous improvement of a complex enterprise Identity and Access Management (IAM) environment for a large insurance organization. This role will lead the successful operation of multiple IAM platforms, ensuring high availability, strong governance, and effective stakeholder communication.

Key Responsibilities:

  • Manage day-to-day operations of enterprise IAM services, including:
    • Identity Governance & Administration (IGA) using SailPoint Identity Security Cloud (ISC)
    • Access Management utilizing Ping Identity, with planned migration to Okta
    • Microsoft Active Directory services in partnership with supporting teams
  • Drive operational excellence through incident management, issue escalation, root cause analysis, change management, and service reporting.
  • Ensure IAM platform availability, performance, and adherence to SLA targets (99%+ uptime).
  • Lead communications with senior business and technology stakeholders, providing status updates, risk assessments, and operational reporting.
  • Manage vendor relationships, support teams, and cross-functional stakeholder engagements.
  • Coordinate planning and operational readiness for critical business events, including high-volume enrollment periods.
  • Track risks, issues, dependencies, and operational metrics while making informed decisions to maintain service quality.

Required Qualifications:

  • Proven experience managing enterprise IAM operations in large, complex environments.
  • Strong expertise in SailPoint ISC/IGA concepts, Identity Governance, and Access Management.
  • Experience with Ping Identity, Okta, and Microsoft Active Directory.
  • Strong leadership, staff management, vendor management, and executive communication skills.
  • Demonstrated ability to operate effectively in customer-facing environments, navigate organizational complexities, and drive resolution of critical issues.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.

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